Client feedback and testimonials
Is it a Bookcase or Coffin? (“Well actually its both”)
When Barbara called Greenfield Creations she knew what coffin she wanted and had really thought out what design would be right for her. Barbara explained she had limited storage in her house but would still like a coffin ready. In this remarkable project Greenfield Creations made the coffin into a book case with shelves that could easily be taken out so it was functional for use in the house and at the same time ready for when the time came.
“I now have my books arranged in the coffin – bookcase and am delighted with the effect, Thank you for doing this unusual project for me, I really do appreciate it. I didn’t try taking the shelves out to change it into a coffin but I am sure the coffin will be fully functional for when the time comes.
Thank you again for your work and my very best wishes to you. Barbara Hin”
Above and beyond the call - Printed in Funeral Service Times, April 2009
In this business many of us go well beyond the call of duty in the name of serving customers/families/our dead – despite the inevitable human error and the perversity of some circumstances that can make it nigh on impossible to give the family what they want.
I write on one instance: On the Wednesday afternoon I ordered a cardboard coffin from Greenfield Creations in Essex. Forest Green, 6ft’ 7”, rope handles, etc- a not uncommon request round these parts these days – for a funeral a week on Friday at noon.
"The coffin duly arrived on the following Monday and I opened it on the Tuesday – nice, but no rope handles. I call Greenfields and they say “no problem, well put another one on a overnight, and it will arrive Thursday.”
Thursday afternoon, still no coffin…..”were trying to contact the driver,” they tell me.
Thursday 6.00: “Wheres my coffin?”
“We'll call you back.”
6.15: “ We're coming down with rope handles, see you in the morning.”
Friday, 9.30am Terry arrives in Stroud with rope handles after driving from Essex.
10.30am; job done.
It's exactly what I would expect from someone who makes a mistake, they do everything in their power to remedy the consequences, I didn’t want a free coffin (which, thankfully wasn’t offered), I wanted rope handles like the family asked for, and I got’em – served up with grace.
Thanks Terry and Will.
Yours Sincerely
James Showers
Funeral Director
A Jazzy send off
It was business as usual in the office at Greenfields when an order was placed for a Lilly White coffin, little did we know it was for a famous London Jazz singer. To show how much friends, family and the community would remember him they were asked to decorate the coffin themselves to show their love and thanks to a very popular person.
“The coffin was so covered in Snapshots and cartoons you could hardly recognise it as being a plain white box.”
“ As a lover of trout fishing I attached a fishing line to show my respects”
Why not view this Jazzy send off at: http://www.thisislondon.co.uk